Cancellation & Refund Policy

1. General Cancellation Policy

Refund eligibility may vary depending on the selected activity, safari, or tour experience. Our standard cancellation policy is outlined below:

• Free cancellation: Guests may receive a full refund if the booking is cancelled 7 days or more before the scheduled activity date.
• Partial refund: A 50% refund may be provided for cancellations made 3 to 6 days before the scheduled activity.
• Late cancellation: Cancellations made less than 3 days before the activity may not be eligible for a refund due to operational commitments, advance arrangements, and government permit procedures associated with certain experiences.

However, we understand that unexpected situations may arise, and we will always try to review cancellation requests fairly and on a case-by-case basis wherever reasonably possible.

2. Safari & Government-Regulated Bookings (Important)

Safari permits are issued and managed by the relevant government and forest department authorities and are subject to official regulations, availability, and operational procedures.

As safari permits are often confirmed in advance through government systems, certain permit-related charges may become partially or fully non-refundable once issued by the authorities.

While our standard cancellation policy may allow refunds up to 7 days before the activity, refund eligibility for safari-related bookings may vary depending on permit status and applicable forest department regulations at the time of cancellation.

We always aim to support our guests in the most fair, transparent, and helpful manner possible, and wherever circumstances allow, we will gladly try to assist with suitable alternatives, adjustments, or guidance.

3. No-Show & Late Arrival

Unfortunately, refunds may not be available in the following situations:

• Failure to arrive for the scheduled activity (“no-show”)
• Late arrival resulting in a missed departure or entry time
• Failure to join the activity within the required reporting or pickup time

As many tours and safari experiences operate on fixed schedules and government-regulated timings, late arrivals may affect operational arrangements for both guests and service providers.

However, we always do our best to ensure everything runs smoothly for our guests and will gladly try to assist with reasonable arrangements wherever possible to help avoid missed activities or scheduling issues.

4. Changes & Rescheduling

Rescheduling requests are subject to availability, operational feasibility, and applicable permit regulations where relevant.

We always strive to accommodate change requests wherever reasonably possible and will do our best to assist guests with suitable alternatives or revised arrangements.

However, as many tours and safari experiences operate on fixed schedules and advance bookings, last-minute changes or rescheduling requests may not always be possible.

5. Refund Processing

Approved refunds will be processed to the original payment method used at the time of booking.

Refund processing times may vary depending on banks, payment providers, and financial institutions, but are generally completed within 5–10 business days.

We always aim to process eligible refunds as promptly and smoothly as possible and appreciate our guests’ patience and understanding during the processing period.

6. Force Majeure

In certain circumstances beyond our reasonable control, tours or activities may be affected, delayed, modified, or cancelled due to events such as:

• Weather conditions
• Natural disasters
• Government actions or restrictions
• Road closures, transport disruptions, or other unforeseen circumstances

In such situations, we will always do our best to support guests fairly and provide reasonable assistance wherever possible. Depending on the circumstances, this may include:

• Rescheduling options
• Alternative arrangements or experiences where available
• Guidance and support from our team

While such events are outside our control, we always aim to handle these situations with transparency, flexibility, and the best possible support for our guests.

7. Third-Party Services

Certain services included in our tours and experiences, such as hotels, transport providers, guides, activity operators, or other local partners, may be operated independently by trusted third-party providers.

While we carefully work with reliable partners to provide a smooth and enjoyable experience for our guests, some services may be subject to the individual cancellation, refund, or operational policies of those providers in addition to our own policies.

Wherever possible, our team will always do its best to assist guests with coordination, communication, and support in relation to third-party services.

8. Contact for Cancellations

To request a cancellation or refund, please contact us using the details below.

AM Travel Group (Safari Rajasthan)
Owner: Aman Mohammad